Frequently Asked Questions

We're so glad you asked.

You'll not only be making a bold & bespoke statement in our designs, you'll feel amazing too!Every design is crafted with intention and made using premium, eco friendly materials to endure the rigors of a modern lifestyle. 

Our unique designs reflect symbolism, warrior wisdom and contemporary artforms from all over the world. They're made to transform your mindset and make you feel powerful every time you wear them.

We don't just stand the warrior lifestyle, we walk the talk...

Warriors are magnanimous and have immense respect for their environments. As part of our commitment to do good for the planet, we only use non-toxic, non-hazardous inks in our printing to reduce our environmental footprint.

As part of our commitment to do good for people, we donate 5% of each order to a charity of your choosing.

Drop us a line any time, and come join the charge on Instagram! @warrior.genics #warriorisamindset

Sustainable fashion is the future! 

That's why Warriorgenics is taking steps to make sure we're part of the movement. ♻️
We only use base materials that are sustainable and eco-friendly at their core. We also ensure to source the highest QUALITY possible so you can enjoy the comfort and style of your new threads for as long as possible!

Here's the nitty-gritty details of our eco-conscious production process:

Printing

Our clothing is printed with the direct-to-garment (DTG) printing method. The printing tech we use is made with sustainability in mind, and our DTG printers use almost zero wastewater and less energy, lowering our carbon footprint. 

Manufacturing

Each product you see in our catalog is made on-demand—once you place an order, we produce it specifically for you. This allows us to avoid overproduction and textile waste, and we pride ourselves on being part of the sustainable fashion movement.

The inks we use for printing are water-based and free of harmful chemicals. We take care to dispose of any left-over ink according to the ink supplier guidelines, so we’re not harming you, or the environment!

Packaging

The packaging your orders arrive in is recyclable and we continue to actively seek out and evaluate eco-friendly ways to ship our products.

We are located in Toronto and currently run our shop online.

We will be popping into a few in-person events this year and we can't wait to meet you!

If you'd like us to participate in a pop-up/event in your town, please email your request to hello@warriorgenics.com.

Placing an order with Warriorgenics is quick, easy and 100% secure! 

Simply add the items you want to your shopping cart.
Once you are ready to proceed with the order - go to Checkout by hitting the Cart icon (going to your cart) and clicking on "Checkout". 

Follow the simple prompts on your screen to enter your delivery information, select your preferred payment method, and submit your order. It's that easy!

Once your payment is confirmed, we will get to work on your order and will ship it to you as soon as possible.

If you have any questions along the way, our support team is always happy to guide you - shoot us an email any time!

Each product has it's own sizing characteristics, and we always make an effort to give you a head's up in the description when/If an item fits smaller, or roomier so that you're able to order the fit that's just right for you!

All of our products have Size Guides attached in the description section for easy reference.

Most items fit true to size (unless otherwise noted), and are ALWAYS manufactured with comfort and style in mind.

Warriorgenics ships to most countries worldwide.

Shipping times:

A tracking link will be sent to you after your order has been confirmed so you can keep tabs on the shipping and delivery of your package. Most orders take 1-2 weeks to arrive.

Shipping cost:

Shipping costs should be the last thing to surprise you. Any costs related to shipping will be listed clearly at checkout (orders over $50 qualify for free shipping).

*Shipping time might vary depending on location, shipment method and other factors beyond our control.

PAYMENTS ON OUR SHOP

When you place an order, you will be able to select your preferred payment method at checkout to make a secure payment.We're proud to accept secure payments for both local & international customers via Credit Card, and Interac/Debit Card!

All transactions on Warriorgenics are SSL SECURED, and FULLY encrypted so you can enjoy peace of mind while shopping with us!

We take customer happiness seriously. That's why we've implemented a risk-free, 100% happiness guarantee.

If a productarrives damaged or is faulty upon delivery we will refund you 100% of the price you paid, or provide you with an immediate exchange.

To be eligible for a refund/exchange, please email Customer Care at hello@warriorgenics.com with the subject line "Refund/Exchange" within 30 days of delivery. When a refund is approved, it will be processed and a credit will automatically be applied to your credit card (or original method of payment).

Once your order is confirmed, you'll receive a confirmation email and a tracking link to keep tabs on your shipment. If you have any trouble, please email us at hello@warriorgenics.com.

Once an order is placed, it's automatically put in the queue for fulfillment. If you made an error, or wish to cancel your order, please email us immediately at hello@warriorgenics.com to request the desired change. 

Our Customer Care team will be happy to help you adjust your order.

INTERNATIONAL TAX & DUTIES

International taxes might be applied depending on your country's taxes policy.

Customs duties are generally calculated as a percentage of the customs value of the goods.*

Where applicable, the customs value is made up of:

• Price paid for the goods
• Insurance cost
• Shipping cost

The percentage or rate varies depending on the type of goods in your order. 

Sound confusing? Check applicable tariffs in your region for more information:

• TARIC database for the EU
• Import calculator for USA

*Warriorgenics is not responsible for any applicable duties or taxes incurred during import to your home country. 

Promotions are just as exciting to us as they are for our customers! 

Follow us on Instagram, or subscribe to our mailing list to get the skinny on new drops & exclusive offers before anyone else.

OTHER FAQs

What if I only received part of the whole order?

From time to time, your order may be broken up into multiple shipments to optimize fulfillment and delivery to you. If this happens, you will receive an email letting you know of your separate tracking links so you can keep track of when to expect your full order. 

If an order is shipped separately, will there be a double shipping charge? 

Never, we don't BS like that. Shipping is free on orders over $50. If there are any costs related to shipping, you will be notified at checkout and that will be the only shipping cost you will be required to pay regardless of the number of shipments it takes to deliver your order in full.

What is your privacy policy?

We take your privacy seriously. Take a read through our Privacy Policy for all the details.