Frequently Asked Questions

We're so glad you asked.

While there's no shortage of online clothing shops to choose from, we strive to go the extra mile to give you fresh, bad-ass and eco-conscious apparel you can enjoy for years to come.

We're committed to doing good for the earth and its people.
We only use non-toxic, non-hazardous inks in our printing, and our tech is built for efficiency and energy conservation.

Zero-waste production. 
All clothing items are produced only once you place an order - with over 92 million tons of textile going to waste in the fashion industry each year, we'd rather be part of the solution.

Most of all, we truly love and care about our incredible community of warriors.
We're always trying to find new ways to add value to your lives.
It's about more than the clothes and accessories to us. It's about sharing our passion for the warrior culture and lifestyle. In fact, when you sign up to join our email list (where we share all the insider stuff), you will automatically receive 10% off anything in our shop as a token of our gratitude for joining us!

Drop us a line any time, and come join the charge on Instagram! @warrior.genics #warriorisamindset

That's perfectly fine - we believe you can wear whatever you want!

Our apparel is for everyone and we try to design a range of versatile and inclusive options you can rock whether you train, or not.

Our goal is to encourage and motivate people. Whether that means you train harder, work harder or push beyond fear and finally fight for what you want in life...that's what we're here for!

Check us out on Instagram to get a better feel of what we are about!
@warrior.genics #warriorisamindset

Sustainable fashion is the future! 

That's why Warriorgenics is taking steps to make sure we're part of the movement. ♻️
We only use base materials that are sustainable and eco-friendly at their core. We also ensure to source the highest QUALITY possible so you can enjoy the comfort and style of your new threads for as long as possible!

Here's the nitty-gritty details of our eco-conscious production process:

Printing

Our clothing is printed with the direct-to-garment (DTG) printing method. The printing tech we use is made with sustainability in mind, and our DTG printers use almost zero wastewater and less energy, lowering our carbon footprint. 

Manufacturing

Each product you see in our catalog is made on-demand—once you place an order, we produce it specifically for you. This allows us to avoid overproduction and textile waste, and we pride ourselves on being part of the sustainable fashion movement.

The inks we use for printing are water-based and free of harmful chemicals. We take care to dispose of any left-over ink according to the ink supplier guidelines, so we’re not harming you, or the environment!

Packaging

The packaging your orders arrive in is recyclable and we continue to actively seek out and evaluate eco-friendly ways to ship our products.

Based in the thriving core of downtown Toronto, Warriorgenics is proudly 100% Canadian owned and operated. 
We are excited to offer convenient, fuss-free shopping for our customers 24/7, and we operate fully online. 
Depending on your location, we may fulfill your orders in either Canada, the USA, or Europe to cut down on shipping time and get you your gear faster!

Placing an order with Warriorgenics is quick, easy and 100% secure! 

Simply add the items you want to your shopping cart.
Once you are ready to proceed with the order - go to Checkout by hitting the Cart icon (going to your cart) and clicking on "Checkout". 

Follow the simple prompts on your screen to enter your delivery information, select your preferred payment method, and submit your order. It's that easy!

Once your payment is confirmed, we will get to work on your order and will ship it to you as soon as possible.

If you have any questions along the way, our support team is always happy to guide you - shoot us an email any time!

All of our products have Size Guides attached in the description section for easy reference.

Each product has it's own sizing characteristics, and we always make an effort to give you a head's up in the description when/If an item fits smaller, or roomier so that you're able to order the fit that's just right for you!

Most items fit true to size (unless otherwise noted), and are ALWAYS manufactured with durability and comfort in mind.

Warriorgenics ships both locally in Canada, and internationally to most countries worldwide.

Shipping times:

Most delays due to the worldwide COVID pandemic have now been resolved to normal levels. We are optimistic that the global circumstances will soon normalize fully, and we continue to work closely with our partners to get your orders to you as soon as we can!

A tracking link will be sent to you after your order has been confirmed so you can keep tabs on the shipping and ETA of your pakage.

Shipping cost:

What's better than FREE SHIPPING? Enjoy free worldwide delivery on all orders with Warriorgenics.

Want your order FASTER? Upgrade your shipping and pay an additional fee at checkout to get your paws on it even sooner!

*Shipping time might vary depending on location, shipment method and other factors beyond our control.

PAYMENTS ON OUR SHOP

When you place an order, you will be able to select your preferred payment method at checkout to make a secure payment.
We're proud to accept secure payments for both local & international customers via Credit Card, and Interac/Debit Card!

Please note that all prices are displayed on our site in Canadian dollars by default. 

To determine the price in your local currency, use the easy exchange rate converter on the top right of the page (look for the drop-down where you see the Canadian Flag). 

All transactions on Warriorgenics are SSL SECURED, and FULLY encrypted so you can enjoy peace of mind while shopping with us!

INTERNATIONAL TAX & DUTIES

International taxes might be applied depending on your country's taxes policy.

Customs duties are generally calculated as a percentage of the customs value of the goods.*

Where applicable, the customs value is made up of:

• Price paid for the goods
• Insurance cost
• Shipping cost

The percentage or rate varies depending on the type of goods in your order. 

Sound confusing? Check applicable tariffs in your region for more information:

• TARIC database for the EU
• Import calculator for USA

*Warriorgenics is not responsible for any applicable duties or taxes incurred during import to your home country. 

We take customer happiness seriously. That's why we take extra care to ensure the highest quality prints and only use the highest grade, eco-friendly materials available. 
After several months of research and testing, we can proudly say we wholeheartedly believe in the integrity of our products and back them with a 100% money back guarantee. 

It happens rarely, but if a product arrives damaged or is faulty upon delivery we will refund you 100% of the price you paid, or provide you with an immediate exchange.

To be eligible for a refund/exchange, please email Customer Care at hello@warriorgenics.com with the subject line "Refund/Exchange" within 30 days of delivery.
When a refund is approved, it will be processed and a credit will automatically be applied to your credit card (or original payment method) shortly thereafter.

You will always receive a confirmation of order and a tracked shipping link for all of your orders. These will be sent to the email you provide at Checkout.

Once an order is placed, it's automatically put in the queue for fulfillment. If you made an error, or wish to cancel your order, please email us immediately at hello@warriorgenics.com to request the desired change. 

Our Customer Care team will be happy to help you adjust your order.

Yes! We appreciate our loyal customers and we thank them directly with special, personalized discounts!

Promotions are just as exciting to us as they are for our customers! 

Follow us on Instagram, or subscribe to our mailing list to get the skinny on sales and exclusive discounts before anyone else.

OTHER FAQs

What if I only received part of the whole order?

From time to time, your order may be broken up into multiple shipments to optimize fulfillment and delivery to you. If this happens, you will receive an email letting you know of your separate tracking links so you can keep track of when to expect your full order. 

If an order is shipped separately, will there be a double shipping charge? 

No, any applicable shipping cost will be given to you to pay at checkout, and that will be the only shipping cost you will be required to pay regardless of the number of shipments it takes to deliver your full order.

What is your privacy policy?

We take your privacy seriously. Take a read through our Privacy Policy for more details.